Privacy Policy

CM Globals (hereinafter referred to as “We”, “us”, “our” or “CM Globals”) is a global broker. We help traders and Introducing Brokers achieve their business goals and personal ambitions. Our business is built on integrity and trust, offering an industry-leading combination of dynamic products, competitive trading parameters and premium service. It is CM Globals’ mission to enable the personal ambitions and business goals of FOREX traders and IBs, through underpinning dynamic products with competitive trading parameters and premium customer experience.

CM Globals is committed to protecting the privacy of all personal information which it obtains from you, including the information obtained during your visits to this website or the provision of other services to you.

CM Globals collects certain personal information in order that it may meet the needs of its customers. By collecting certain personal information, CM Globals is able to monitor and improve the services which it offers to its existing and potential customers. We will use this information for the following purposes: establishing and maintaining your account, providing our services to you, improving our services, regulatory notifications and marketing.

CM Globals will collect and hold information about you when you complete an online application or other type of form or access and trade on your account through this website or another service we provide to you. CM Globals may derive information from your use of this website or another service we provide to you and may store this information with your personal profile. This information may include site areas visited, pages viewed, frequency and duration of visits, types of transactions conducted, documents downloaded and other websites which may have referred you or to which you link.

CM Globals may use such information for any one or more of the following purposes:

• to provide the services to you that you have requested, including processing transactions;
• to confirm your identity;
• to maintain your personal profile and to manage your account;
• to contact you when necessary or appropriate in relation to the services being provided to you;
• to keep you updated whilst you are a customer in relation to matters such as contracts you have traded and activities of CM Globals;
• to manage and administer the products and services provided to you;
• to provide you with information regarding the products and services offered by CM Globals, and to develop an understanding of the products and services that you may be interested in obtaining from us;
• to provide you with information or opportunities that we believe may be relevant to you;
• to tailor the website or other service we provide to you to your needs and interests; and
• to create anonymised statistical data.

CM Globals may be required to provide your personal information to the regulator and government bodies from time to time. CM Globals may also disclose your personal information to:

• financial institutions and other similar organisations that it deals with in the course of its corporate activities, or those that are nominated by you;
• external service providers and professional advisers (which may be located overseas) that provide services to CM Globals;
• any organisation at your request or any persons acting on your behalf, including your financial adviser, broker, solicitor or accountant;
• any third parties where this is necessary to process a transaction or provide services which you have requested; or
• any authority to whom CM Globals is required to disclose such information by law.

Please note that CM Globals does not sell or provide your personal information to third parties for marketing purposes.

You may inform CM Globals at any time that your personal details have changed or that you wish CM Globals to delete personal information we hold about you by emailing us at info@cmglobals.com. CM Globals will change or delete your personal information in accordance with your instructions, except to the extent that we are required to hold your personal information for regulatory or legal purposes, to provide you with the services you have requested or to maintain adequate business records.

When you use this website or other services we provide to you, you may be able to link to other websites. This Privacy and Security Policy does not apply to those sites. CM Globals encourages you to read the privacy policies on such sites.

CM Globals uses cookies to gather information about your access to this website and other services we provide to you. Cookies are small pieces of information which use a unique identification tag and are stored on your device as a result of you using this website or other service we provide to you. When cookies are used by us, they collect statistical and factual information about how you use our services. Most internet browsers are set up to accept cookies. If you do not wish to receive cookies, you may be able to change the settings of your browser to refuse all cookies or to have your computer notify you each time a cookie is sent to it, giving yourself the choice whether to accept it or not. However, this may impair the quality of the services that we provide to you in relation to your account.

CM Globals takes security very seriously and adopts industry and information security best practices to protect your personal information and ensure it is not accessed by unauthorised persons. Measures include encryption of data during transmission, strong authentication mechanisms and secure access to machines and data.

You need not give us any of the personal information requested by CM Globals. However, without that information, CM Globals may be unable to open an account for you, where the information is requested in an application form, or to provide you with any other services, information, or assistance you have sought.

Should you have any questions or complaints about your privacy, please contact us. If a complaint is not resolved by CM Globals to your satisfaction, you may complain to the Information Regulator. Under applicable data protection legislation, you have (subject to certain exceptions) the right to obtain copies of any personal information which CM Globals holds about you and to inform CM Globals of any inaccuracy. If you have a request, please contact CM Globals to obtain a subject access request form. We may charge a nominal fee to cover the cost of verifying the application and locating, retrieving, reviewing, and copying any material requested.

By accessing this website or other service we provide to you, you consent to CM Globals collecting, maintaining, using, and disclosing personal information about you and provided by you or by another person as described above.

CM Globals may make changes to this Privacy and Security Policy from time to time for any reason and will notify you of such changes by posting an updated version of this policy on this website. You are responsible for regularly reviewing this Privacy and Security Policy, and if you use this website or other service we provide to you after any changes are published, any such use shall constitute your agreement to those changes.

If you have any questions or would like further information about our privacy and information handling practices, please contact us using one of the following channels:

• Email: info@cmglobals.com
• Post: The Foundry, 74 Cardiff Street, De Waterkant, 5th floor, Green Point, Cape Town, 8005, South Africa – for the attention of the Head of Compliance.

CM Globals is regulated and supervised by the Financial Sector Conduct Authority (FSCA) of South Africa. For complaints or regulatory queries, clients may contact the appointed Key Individual. If a dispute remains unresolved, clients may refer the matter to the FAIS Ombud.